All the Answers You Seek, In One Place
Where are you located?
My office is located at 12 W. Genesee Street which is right in the village of Baldwinsville, NY. I am on the second floor, which is located directly above, 'The Deli'.
What are your office hours?
My standard office hours when I see clients are Monday-Thursday from 9:30am-4:30pm. Fridays are typically reserved for continuing education and professional growth, networking events and administrative tasks. I may or may not be in the office on Fridays, but please feel free to call with questions or concerns. If I am out of the office or unavailable, I will try to return calls by the following work day. Please call to schedule an appointment.
What Are Your Fees?
Please contact me to discuss fees. Accepted forms of payment are cash, check (made payable to Christina L. Gmyr, Licensed Mental Health Counselor, PLLC) and all major credit cards (VISA, MasterCard, American Express, Discover). Some people may opt to pay for services with their Health Savings Accounts if allowable by their insurance providers. Payment is due at the time of service and is generally collected at the end of each session. There is a $25 fee for all returned checks. Rates are the same for online therapy sessions via VSee as they are for face to face sessions.
Do you accept insurance?
I am considered an out-of-network provider for most insurance plans. I can provide you with a monthly statement that you can submit directly to your insurance company for reimbursement. I encourage you to contact your insurance company prior to your first session to ask about the out-of-network benefits specific to your plan.
What is your cancellation policy?
I believe it is important for us to respect each other's time. Unlike many medical providers who double-book appointments, when you schedule a session with me that time is reserved just for you. I therefore require 24-hour notice to cancel or reschedule any sessions. Please see Informed Consent for Treatment/Policies and Procedures located on the "Forms" page on my website for exceptions to this policy.
What if I can't make it to my session because of the weather? What if I'm sick?
Living in Central New York certainly presents its challenges. If you are unable to make it to a session for any reason (i.e. weather, illness, child care, etc.) adults have the option to participate in your session from home via VSee, a free, confidential teletherapy platform.
Can I bring my kids with me to sessions?
Because of the confidential, delicate nature of items discussed during a therapy session and the increased distraction of monitoring kids, you are STRONGLY encouraged to leave your children over the age of 18 months at home. Remember, this is your time for self-care and you deserve to have that time to yourself without interruption. Kids younger than 12 years old will not be permitted to wait by themselves in the waiting room. If you do choose to leave your children unattended in the waiting room, you are responsible for their behavior during that time.
What is your late attendance policy?
There may be times when life challenges cause you to arrive late for a session. Because our time is valuable and there may be another client scheduled after you, I may not have the luxury of ending a session late. Therefore, if we begin a session late due to your tardiness, your session will still end at the regularly scheduled time and you will be charged the full fee. Please note that shortened sessions my affect reimbursement from your insurance provider so please do your best to arrive on time.
Because your time is also important, I will do my best to start and end our sessions at the agreed upon time. However, in rare instances where another issue causes me to begin late (i.e. a crisis with another client), you will still be provided the entire duration of your scheduled session.
Is therapy right for me?
Participation in therapy is a very personal choice. Therapy can address a variety of problems and symptoms and people choose to come for a number of reasons. Sometimes people come in a state of crisis- something happened in their lives that is causing them distress and they lack the appropriate skills to cope with the situation. Often these people are looking for immediate relief. Others come to therapy to address deep-rooted issues that have impacted their well-being for an extended period of time. Other people may want support as they deal with current or unexpected life transitions, changes or other stressors.
What can I expect during my first session?
If you've never been to therapy before, it is very common to feel nervous or uncertain about what to expect. Our first session will be different than your other sessions. This will be a good opportunity to start getting to know each other and determine if we will be a good fit. Please feel free to share any of your questions or concerns with me and I will do my best to address them.
Before your first session I will ask you to complete some paperwork, which you can access them from the "Forms" page on my website. If you choose, you can plan to arrive to your first session 15 minutes early and complete them there. Please let me know if this is what you would like to do and I will leave the forms out for you.
In addition to giving me legal permission to work with you, this will be an opportunity to share information about your concerns, symptoms, history and what you want out of our time together.
During this session, also known as an Intake session, we will spend time getting to know each other, addressing any questions or concerns you may have, reviewing the paperwork you completed and discussing your goals for therapy.
Are my therapy sessions confidential?
Yes! In order for therapy to be successful, it is important that there is a feeling of trust, safety and mutual respect. Anything you tell me will remain strictly confidential unless you give me written authorization stating otherwise or I am required to disclose information by law.
Although feeling emotional safety is a priority of mine, I also need to be aware of physical safety. For this reason, laws are put in place to protect the safety of yourself and others.
Exceptions to confidentiality include suspected abuse/neglect of a child, elder or cognitively disabled adult; if I believe you are in danger of harming yourself or somebody else; if a valid court order is issued; for purposes of carrying out payment activities; or when otherwise required by law.
How often will I need to come to therapy?
Most people attend sessions weekly or bi-weekly, although that can be adjusted depending on your schedule and availability, finances, treatment goals and progress. Weekly sessions are ideal with the intention of reducing frequency once things improve.
How long does therapy last?
The length of your treatment depends on your treatment goals and the progress you achieve. Some clients may come for a few months until they get back on track while others may benefit from longer term therapy. Some clients use therapy for a period of time, take a break, and return when they are ready or need to do more work.
Who can I contact in an emergency?
If you are experiencing a psychiatric or medical emergency, please call 911, Contact Community Services at (315) 251-0600 to reach their 24 hour crisis hotline, or go to your nearest hospital emergency room. If you are having suicidal thoughts or making plans to harm yourself, you can also call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) for free 24 hour hotline support.
Can't I just take medication?
It has been well-established that mental and emotional problems cannot be solved by medication only. Whereas medication may provide relief of symptoms in some cases, therapy can address the cause of your struggles as well as any behavioral patterns that may hinder progress. There may be some cases where the addition of medication to therapy may be appropriate and beneficial. Please consult with your medical doctor to determine if this course is right for you.
How do I get started?
Please click here, call me at (315) 503-1151 or email firstname.lastname@example.org to schedule an appointment. If I am not available right away, please leave me a message with your name and contact information. I check calls and emails frequently and will get back to you soon. Please know your call is very important to me - I look forward to hearing from you!